Terms & Conditions

1. General

Luvellora operates an online store offering beauty, hair, jewelry, accessories, self-care, home décor and other lifestyle products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

We reserve the right to update these Terms and Conditions at any time. Changes will be published on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

3. Prices

All prices displayed on Luvellora are shown in the currency displayed at checkout.

Prices may vary depending on the customer's location, currency and applicable taxes.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

4. Orders

When you place an order, you will receive an order confirmation by email.

An order confirmation means that we have received your order. In certain circumstances, we may need to cancel an order, for example if:

• The product is unavailable
• There is an obvious pricing or product information error
• We suspect fraudulent or unauthorized activity
• We are unable to fulfill the order for another legitimate reason

If we cancel an order after payment has been made, the amount paid for the cancelled order will be refunded.

5. Payment

We accept the payment methods displayed during checkout.

Payment must be successfully completed before an order can be processed.

Payments may be processed through third-party payment providers. Your payment information may therefore be subject to the privacy policies and terms of those providers.

6. Shipping and Delivery

We ship products to the countries and regions available at checkout.

Estimated delivery times are provided for guidance only and may vary depending on the destination, supplier, shipping method, customs procedures and other circumstances outside our control.

Delivery delays may occur due to circumstances such as:

• Customs processing
• Weather conditions
• Carrier delays
• Incorrect or incomplete delivery information
• High shipping volumes
• Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping carrier, delivery is handled by the relevant carrier.

7. Customs, Duties and Taxes

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where such charges are legally payable by the customer, they are the customer's responsibility unless otherwise stated at checkout.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

8. Returns and Right of Withdrawal

Customers in the European Union and other jurisdictions may have statutory rights to cancel or return purchases.

For EU consumers, the statutory right of withdrawal is generally 14 days from receiving the goods, subject to applicable legal exceptions.

For complete information about returns, refunds and cancellation rights, please see our Return Policy.

Nothing in these Terms and Conditions limits mandatory consumer rights provided by applicable law.

9. Refunds

Approved refunds will generally be issued using the original payment method.

The time required for a refund to appear in your account may depend on your bank or payment provider.

We reserve the right to inspect returned products where permitted by applicable law before processing a refund.

10. Damaged or Incorrect Orders

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs or other information that helps us investigate the issue.

We will handle valid claims in accordance with applicable consumer protection laws.

11. Intellectual Property

All content on the Luvellora website, including logos, branding, text, graphics, photographs, product images, designs and other materials, is owned by or licensed to Luvellora unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our prior written permission.

12. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable or interfere with the operation of the website.

You must not attempt to gain unauthorized access to our systems, accounts or data.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

Luvellora is not responsible for the content, policies, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

14. Limitation of Liability

To the extent permitted by applicable law, Luvellora shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

For consumers, mandatory rights under applicable consumer protection legislation remain unaffected.

15. Governing Law

These Terms and Conditions are governed by the laws applicable to Luvellora's business, subject to any mandatory consumer protection laws that apply to customers in their country of residence.

Consumers within the European Union retain any mandatory rights provided by the laws of their country of residence.

16. Contact

If you have questions regarding these Terms and Conditions, please contact us:

• Luvellora
• Website: luvellora.com
• Email: Support@luvellora.com