Privacy Policy

Information We Collect

When you visit Luvellora or place an order, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order and purchase history
• Information you provide when contacting our customer service
• Device and browsing information, including IP address, browser type and interactions with our website

We only collect information that is necessary to operate and improve our services.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Deliver your purchases
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website, products and services
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory requirements
• Send marketing communications where you have provided the required consent

Payment Information

Payments made through Luvellora are processed by trusted third-party payment providers. We do not normally store your complete payment card details on our own systems.

Payment providers may process your information in accordance with their own privacy policies and security requirements.

Cookies

Luvellora uses cookies and similar technologies to make our website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart
• Maintaining your shopping session
• Improving website functionality
• Understanding website traffic and performance
• Personalizing content and marketing where permitted

Where required by law, we will ask for your consent before using non-essential cookies.

Third-Party Services

We may use trusted third-party providers to operate our store and provide services such as:

• E-commerce and payment processing
• Order fulfillment and shipping
• Website analytics
• Marketing and advertising
• Customer support

These providers may process personal information on our behalf or independently according to their own privacy policies.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain types of processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, enforce our agreements and maintain appropriate business records.

The specific retention period may depend on the type of information and the reason it was collected.

International Data Transfers

Because Luvellora operates online and may use service providers located in different countries, your personal information may be processed outside your country of residence.

Where required, we take appropriate measures to ensure that personal information is transferred and processed in accordance with applicable data protection laws.

Children's Privacy

Luvellora is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

• Luvellora
• Website: luvellora.com
• Email: Support@Luvellora.com