Refund Policy

1. 14-Day Return Period

You have the right to cancel your purchase within 14 days without providing a reason.

The 14-day period begins on the day you, or a person designated by you, receives the order.

If your order is delivered in multiple shipments, the 14-day period begins when you receive the final item in the order.

To exercise your right to return an order, you must contact us within the 14-day period.

2. How to Request a Return

Before sending anything back, please contact our customer service team at:

Support@luvellora.com

Please include:

• Your order number
• Your name
• The product(s) you wish to return
• The reason for your return, if you wish to provide one

We will provide you with the necessary return instructions.

Please do not send products back to the address shown on the original package without contacting us first.

3. Condition of Returned Products

Products should be returned in a condition that allows them to be resold.

You may handle and inspect the product as you would in a physical store to determine its nature, characteristics and functionality.

If the product has been used or handled beyond what is necessary to determine its nature, characteristics and functionality, you may be responsible for any reduction in the product's value, to the extent permitted by applicable law.

For hygiene reasons, certain products may be excluded from the right of withdrawal where the product has been unsealed after delivery, where permitted by applicable law.

4. Return Shipping Costs

Unless otherwise stated, the customer is responsible for the cost of returning an unwanted product.

If you received an incorrect, damaged or defective product, please contact us before returning it. We will assess the situation and provide appropriate instructions in accordance with applicable consumer law.

5. Refunds

Once we have received and inspected your returned product, we will process your refund.

Refunds will normally be made using the same payment method used for the original purchase.

We will refund the purchase price and, where required by applicable law, the standard delivery cost from the original order.

If you selected a more expensive delivery option than the cheapest standard delivery option available, we are not required to refund the additional cost.

6. When Will You Receive Your Refund?

We will process your refund without undue delay and generally within 14 days after receiving your cancellation request.

However, where permitted by law, we may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

7. Damaged or Defective Products

If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos or videos of the product where relevant

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection legislation.

Your statutory rights regarding defective or faulty products are not affected by this policy.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color or variant, you may return the original product in accordance with this policy and place a new order.

9. Non-Returnable Products

Certain products may not be eligible for return where an exception applies under applicable law.

This may include sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.

Any applicable exceptions will be communicated to you before or during purchase where required.

10. International Returns

Customers outside Denmark may also return products in accordance with applicable consumer protection laws.

International customers are responsible for return shipping costs unless the product is defective, damaged, incorrect, or applicable law requires otherwise.

Additional customs or import charges associated with an international return may apply depending on the destination country.

11. Contact

For questions regarding returns or refunds, please contact:

• Luvellora
• Website: luvellora.com
• Email: Support@luvellora.com